Refund policy

Refund & Replacement Policy

Every PAPO shirt is printed after you order it. Nothing sits in a warehouse waiting — your shirt is made for you. That means we handle things a little differently than a store with racks of inventory.

If your order arrives damaged, misprinted, or wrong

That's on us, and we'll make it right. Email us at support@papoapparel.com within 30 days of delivery with your order number and a clear photo of the issue. We'll send a replacement at no charge.

You don't need to mail anything back. Keep the original.

Wrong size or change of mind

Because each shirt is printed to order, we can't accept returns or issue refunds for sizing or change of mind. Nothing is restocked — a returned shirt can't be resold to anyone else.

Please check the size guide on every product page before ordering. Our tees are a unisex retail fit and sit closer to the body than a classic boxy tee. If you're between sizes or prefer a looser fit, size up.

If you've ordered the wrong size, reach out anyway. We'll see what we can do.

Incorrect or incomplete addresses

Please double-check your shipping address at checkout. If a package is returned to us because the address was incorrect or incomplete, we can reship it at cost.

Order changes and cancellations

Production starts quickly. If you need to change or cancel an order, email us right away — if it hasn't entered production we'll do our best, but once printing has started we can't stop it.

Questions

support@papoapparel.com — include your order number. We'll get back to you.